PlayClub Casino lets its gaming content speak for itself. Upon arrival, a sweeping selection of images shows off the array of video slots on display. This approach can be credited to the brand owner, Digital Energy Ltd, a company that is licensed to provide the content with a licence handed down by the Malta Gaming Authority (MGA).
Despite being under-explained in the promotional area, it can be confirmed that new players are eligible to receive a 100% welcome bonus with a first-time deposit in one of the permitted currencies.
On day one, 20 PlayClub Casino free spins shall also be added to the package. The option is there to claim a further 80 spins, but this can only be done by depositing on day two for 40 spins and then day three for the final 40 spins. Terms and conditions do apply for the offer, including 35x wagering requirements.
Other promotions include the survival competitions that arise from time to time. Essentially, these events challenge entrants to create the longest streak of continuous playing days for the chance to win major prize money by finishing in one of the top few spots.
Entry to the special events can often be reserved for the players ranked high in the VIP club. Anyone can start at the New Member level, but the aim then becomes to climb up through Bronze, Silver, Gold, Platinum, Premier and the ultimate aspiration of Prestige VIP.
From a functional standpoint, the system works by wagering with real money to generate points, which are specified for each level. By improving your status, you can position yourself to gain unique welcome rewards for each level. Further advantages include enhanced redemption of loyalty points, quicker cashouts, higher deposits and personalised customer service.
The PlayClub Casino bonus offer doesn't vary too much for Canadian players. After signing up, you have the same chance to claim the welcome package with a 100% match offer and 100 free spins. The only difference is that you can unlock up to $200 in credit that can be added to your account.
Owner Digital Energy has outsourced its software needs to Aspire Global, a known provider of online casino platforms. Basically, this entails the provision of a platform that is able to accept registrations, process payments, hand out bonuses, accommodate widespread compatibility and bring together gaming software.
The bringing together of the software providers is an area of real strength, as Aspire Global has delivered games from NetEnt, Play'N Go, Pragmatic Play and Microgaming. More specialised developers include, Evolution Gaming for the PlayClub Casino live dealers and NeoGames for the online scratch cards.
Top-level tabs are provided to explore the core casino, live casino and scratch cards. In the core gaming selection, there are categories for video slots, classic and tables. At times, though, it can be useful to glance at the new and featured titles in case you happen to see anything cool that you haven't noticed before.
Compatibility matters now more than ever, considering the array of devices in the world. Fortunately, Casino PlayClub has responded by acquiring a site from Aspire Global that can load up instantly in everyday browsers like Chrome and Safari. As a result, this lets you have browser-based games on Windows or MacOS.
Instant playability is a function that also applies to the PlayClub Casino mobile site. This streamlined platform is accessible entirely without installation and works on the same browsers as on desktop. Of course, your device does have to be relatively modern and connected to stable mobile internet.
Among the many devices to benefit from mobile functionality are smartphones and tablets running on Android and Windows. When it comes to iOS users, they are covered on their iPhones and iPads. A single PlayClub account can ensure access an array of handsets.
It's easier to visit the devoted live dealer tab to find all of the options in the very same place. Live tables are also displayed in the main lobby, but it can be harder to hunt for them next to the virtual tables, slots and scratch cards.
Evolution Gaming oversees the operation of the live dealers, who are housed in purpose-built studio environments and specially trained to host all kinds of games. Some are played according to classic rules direct from real-world casinos, while others present a modernised take.
High-flying options to consider are Platinum VIP Blackjack, Blackjack Strip, Immersive Roulette, Lightning Roulette and Baccarat Squeeze. Then there are tables such as Dream Catcher and Football Studio, which play out like game show experiences.
A smaller selection of tables can be played without needing live dealers, which means you can still enjoy blackjack or roulette outside of operating hours. Although poker is in short supply, there are still plenty of options available.
Included among the blackjack tables are the likes of Multi-Hand, Single Hand, Double Exposure, Switch, Atlantic City and Vegas Strip, while the variants of roulette wheel feature Vertical, 3D, European and American.
Exploring among the slots can be rewarded with interesting finds and popular releases alike. The top examples would be Butterfly Staxx 2, Dragon Stone, The Great Chicken Escape, Colossal Vikings, Jungle Spirit, Twin Spin, Starburst, Treasure of Horus, Frozen Queen and John Hunter & the Aztec Treasure.
Hidden among the many playable video slots are titles that have been officially branded based on popular entertainment franchises. For example, you could play the likes of Lara Croft: Temples & Tombs, Sherlock of London, Game of Thrones, Vikings, Jumanji, Moby Dick and Hugo 2.
Scratch cards are never a certainty, with some casino sites failing to provide them at all. Here, though, the options include 7 Boom, Hit the Bank, Slapshot, X&O, Wizard of All, VIP Blackjack, 7th Heaven, Numero Uno, Royal Wedding, Sudoku Panda, Ocean Pearls, Outer Space, Namaste and The Fairy Tale.
Casino PlayClub has a generally high average when it comes to payouts:
Divine Fortune and Grand Spinn Superpot are the top options from the small range of jackpot games. Thus far, there haven't been any millionaire winners, but the on-site ticker does show the very latest accolades that are worth reporting. More often than not, the winners shown have scored $1,000 or more.
Close to 20 payment methods are accepted, with the Canadian-friendly options featuring VISA, MasterCard, Skrill, Skrill 1-Tap, paysafecard, Interac e-Transfer, Instadebit and Wire Transfer. At the time of this PlayClub Casino review, PayPal, Neteller, ecoPayz and a handful of other methods weren't eligible for CAD deposits.
From the accepted methods, Wire Transfer has the slowest transfer speed on deposits, at up to six days. All of the other alternatives can deliver instant processing, which is only provided on transfers to PlayClub Casino.
Withdrawals aren't handled quite so smoothly, what with Interac e-Transfer and Instadebit not eligible for removing winnings. Meanwhile, both Skrill alternatives can be processed in three days when transferring CAD. The wait can then be anywhere from six to eight days for VISA or MasterCard.
PlayClub Casino can help new users get started by providing explanations for depositing and withdrawing. Greater detail is then covered in the general help section, which devotes areas to explaining the submission of identity documentation, bonus policies, technical issues and commonly asked questions.
If those options should prove unsuitable, then use one of the contact options, which include a support telephone line, email and live chat. The online casino has stated that customer service agents work seven days a week during a daily schedule of 06:00 to 23:00 (GMT).
PlayClub's MGA licence carries a number of responsibilities. Security is chief among those and the operator has responded by implementing 128-bit SSL encryption for the purpose of preventing player data or financial transactions from being intercepted.
Despite appearing to undergo independent testing, the iTech Labs certificate linked to from the site was presented back in January 2008. Moreover, the certificate states a different operator called NeoPoint Technologies. As such, the inclusion of a more recent document would be preferable.
The PlayClub brand has only been in existence since 2017 and remains absent on AskGamblers. Switching over to the Pogg, which is another gambling portal, the site has been reviewed there. Four complaints have been raised thus far, but all have been concluded successfully. Of course, complaints can be raised directly with the site's support staff.
Just several locations are restricted from accessing the site: American Samoa, Australia, Guam, South Africa, US Minor Outlying Islands, US Miscellaneous Pacific Islands, US Virgin Islands and US.
The language option can be easily spotted along the top row of the PlayClub Casino homepage. French Canadians will be disappointed, however, as the only other settings covered are Norwegian, German and Finnish.
It's more positive when it comes to payments, as CAD deposits can be conducted with Instadebit, Interac and other acceptable options. Nevertheless, this functionality could be strengthened to ensure that those Canadian payment methods are capable of undertaking withdrawals in the future.
The process of joining PlayClub Casino Canada can be completed on a number of compatible devices, which can cover PCs, laptops, tablets and smartphones. From personal experience, however, it can be easier to sign up from a larger screen.
The initial stage entails submitting an email address, username and password is followed by a more intensive second. At this point, it's time to provide personal donation, including name, gender, age and address. Additional account settings then include currency selection and communication preferences.
From day one, it's a relief depositing and playing with CAD. The range of Canadian deposit options are appealing, too, and can be done with the aid of Instadebit, Interac e-Transfer and others. The only slight downside is that both of those aren't accepted when requesting to cashout.
By and large, PlayClub Casino is a high-quality site, but could improve its withdrawal setup to become even stronger. A wait of six to eight days to withdraw to a credit card is really quite long, as is three days for Skrill, which could be done instantly.
Where the site really appeals is for its elite gaming platform, which has been implemented to great effect by Aspire Global. The functionality is especially strong and it's clear enough to use when seeking out features and trying to navigate through the options.
As for the gaming library, there is a strong range of choices, bolstered by the many software providers in place. Video slots are now well-represented by most sites, but PlayClub has gone further by also delivering live dealers and scratch cards, even if the progressive jackpots could do with a boost.