- Giant $4,000 welcome offer
- Bonus codes to claim
- VIP club unlocks benefits
- Encrypted payments
- Mobile, instant or desktop play
- Good range of jackpot slots
- French setting only available by download
- A single software provider
- No evidence of independent testing
- Cannot play with live dealers
- No wagering with CAD
- Software RTG
- Banking Methods
- Established 2002
- Licence Costa Rica
Welcome Bonus and Promotions
Just a word of caution: the deals can appear jumbled because they are written out on a single page like a document, rather than displayed separately with images. Despite that, the promotions do stand out for the added value they can provide to new and existing players alike.
To get started, there's a banner at the top of the page that shows off a $4,000 CoolCat Casino bonus for new players. After clicking the "Join Now" button, you can claim by creating an account and using the CoolCat Casino bonus code of "CASINO400" when depositing.
Alternative options are also available, but vary in what they can offer. For starters, the code "ALLCOOLGAMES" can entitle you to a 250% bonus for all games and will include 15x wagering requirements as part of the deal.
Option number two, meanwhile, is a higher 330% welcome bonus on a deposit of $50+ when using the code "COOLWELCOME". Notably, this deal has only 5x wagering requirements and will also include 50 CoolCat Casino free spins for the POPINATA slot.
As an existing player, you can look forward to using the code "TAKEAGAMBLE1" to receive a random bonus that will be worth at least 300%. And also make note of "BIGGERISBETTER" to claim a 350% reload offer along with 50 free spins.
It's also worth joining the VIP club and trying to climb the levels of Cheddar, Dodger, Bouncer, CoolCat and CoolCat Elite. Better bonuses are unlocked at every new level and you can additionally benefit from monthly insurance and improved rates of earning comp points.
CoolCat Casino Bonus and Promotions for Canada
Finding a new Canadian casino site with better offers just doesn't seem possible. Saying that, we couldn't find any Canadian exclusives. And the reasoning appears to stem from Casino CoolCat not enabling us to wager in CAD.
Real Time Gaming at CoolCat Casino
There are different ways to play and instant-play is certainly the easiest to set up. Straight from the homepage, you can see links to sign up and log in. With this approach, all gaming content is streamed to your browser - Google Chrome is the top recommendation for performance and can facilitate access on either MacOS or Windows desktop devices.
Comparatively, it's a little more difficult to play by download, but that's only due to some poor signposting on the part of CoolCat Casino. Ideally, the operator would have placed a download option beside instant-play. That's not the case, however, and Windows users will instead have to follow our directions (MacOS isn't compatible with the downloadable software).
From a Windows desktop device, scroll all the way to the bottom of the main homepage. Look for "Desktop Casino" and click on that. You must then look for the "Windows" link in grey to the right side of the page. Click on that and keep moving down the page until you see the text "casino download" highlighted in one of the paragraphs below. Access the link and you can commence the installation.
Whichever way you play, you can enjoy a suite of software from Real Time Gaming (RTG). As it turns out, RTG is the only software provider here. More often than not, this does turn out to be the case for RTG, so it's not surprising at all. This might not appeal if you have previously experienced the games, whereas newcomers can expect a much fresher experience.
Popular Games at Cool Cat Casino
Mobile Gaming/Live Casino for Canada
Apps are seemingly needed for almost every daily function, and their number can really add up on your mobile devices, especially when playing at multiple Canadian mobile casinos. Thankfully, there's a CoolCat Casino mobile site that's compatible with smartphones and tablets that run with Windows, iOS or Android.
The layouts of menus and settings will look different on mobile, but that's only to optimise the experience for smaller screens. A login button is available for existing users, while a variety of features and functions are listed under the submenu alongside. For access, however, you must sign up on desktop first.
Although the online casino is advanced enough to provide mobile compatibility, it's still lacking live dealers. RTG has been quite late in developing live casino software and the uptake remains slow among its casino partners. As of this review, however, no live dealers were available at Casino CoolCat.
Games and Payout Percentages
A simple casino lobby has been arranged into online slots, tables, video poker and speciality games. Slots are comfortably the biggest of those and benefit from having submenus to help players arrange titles by their broad themes and whether they are newer or older than other releases.
Having seen numerous RTG slots over the years, this reviewer believes that the standard has finally began to improve more recently. Comparatively, there are much better graphics to enjoy in the likes of Mermaid's Pearls, Storm Lords, Magic Mushroom, Rudolph Awakens and Cubee: Time Travel Adventure.
Previously, RTG was better at designing functional gameplay, as evident in the likes of Naughty or Nice, Lucha Libre, Bubble Bubble, Cash Bandits, Samba Sunset and Ghost Ship. Those titles all perform well, but they don't have the same visual polish as the entries above.
Another helpful tip is to check the speciality area if you want to find Roulette. Casino CoolCat doesn't host American Roulette or European Roulette alongside the main tables, which are all card-based. As such, you can also find the only Craps table if you go to the speciality section.
It's nice to see niche options like Vegas Three-Card Rummy and Pontoon appear alongside the more popular card games. Among them are Baccarat, Super 21, Face Up 21, Match Play 21, European Blackjack, Let 'Em Ride and Pai Gow Poker. And there's more poker to play when you check out the video poker area, which features Deuces Wild, Jacks or Better, and Aces & Eights.
Below you can see a lofty payout percentage, but some game types are rated more highly than others:
- All Games - 97.11%
- Slots games - 97.50% for Penguin Power
- Table games - 99.27% for Match Play 21
- Poker games - 99.54% for Jacks or Better
Progressive Jackpots - Winners
At the time of this CoolCat Casino review, a user called Hannah had the good fortune of winning a jackpot of $12,260 from the Cash Bandits 2 slot. And it all started by playing with free spins. Hannah was able to win $155 from 40 free spins and then work her way up to the five-figure windfall.
As a quick tip, you can arrange the progressive jackpot slots from highest to lowest. That way you can easily find hot prospects such as Dream Run, Food Fight, Green Light, Goldbeard, Lion's Lai and Halloween Treasures. By the way, Jackie Chan fans will notice the martial arts star's likeness in Fantasy Mission Force, Fire Dragon and Eagle Shadow Fist.
Banking Options for Canada
We can confirm that CoolCat Casino Canada payments will automatically be converted from CAD to USD, which is the only wagering currency processed by the operator. The same goes for Bitcoin, while the remaining banking options include Discover, MasterCard, VISA and Bank Transfer.
Deposits can be processed from day one, but you do have to complete a credit card agreement form if you want to receive approval for withdrawals. All relevant information will be explained and provided on the banking page.
Customer Support
You can uncover all sorts of helpful advice in the FAQ, which is written to include realistic questions that do feel relevant as a player. Obviously, there are limitations, though, which is why you can also fall back on a live chat platform instead. Access is promised 24/7, but you can also send an email to the help desk if a response is taking too long.
Security and Fairness at CoolCat Casino
CoolCat Casino will only process your data and payments behind the protection of TLS encryption, as verified by COMODO CA Limited. Unfortunately, the circumstances of the licence aren't so clear, with the site not confirming where it's held. Furthermore, no on-site reassurances of independent software testing are given either. As such, it might help to seek out opinions from fellow players before joining.
Casino History/Complaints
CoolCat Casino has been running since 2002 and research suggests that operational responsibility is held by the Virtual Casino Group. When exploring other gambling portals, it transpires that one of them has drawn more than 300 complaints from players and a mixed rate of resolutions have followed. Meanwhile, another two portals have blacklisted the brand and others think it's okay.
Player Location Restrictions
Restrictions appear to be in place on players residing in the follow locations: Afghanistan, Albania, Algeria, Angola, Antigua & Barbuda, Armenia, Azerbaijan, Bahrain, Bangladesh, Belarus, Belize, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, China, Colombia, Comoros, Congo, Costa Rica, Cote D'Ivoire, Croatia, Cuba, Curacao, Cypress, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Italy, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, North Korea, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macao, Macedonia, Madagascar, Malawi, Malaysia, Mali, Malta, Mauritania, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Qatar, Romania, Russia, Rwanda, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Slovenia, Somalia, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uzbekistan, Vanuatu, Vietnam, Western Sahara, Yemen, Zambia and Zimbabwe.
Unique Casino Features for Canada
The lack of CAD wagering and French support outside of the downloadable casino counts against CoolCat Casino. Although accessible in Canada, the brand could do much more to upgrade its service for all of us, and it's not as if the changes would be complicated.
Summary/Personal Recommendation
Considering the mixed reputation, it's important to proceed smartly. What you can do is create an account with accurate information that matches your payment method, of which a trusted credit card is the safest option. That way you can quickly gain approval on withdrawals to ensure that you receive winnings.
Following a quick registration on desktop, you can enjoy access to RTG slots and jackpots on a range of compatible devices. The casino suite isn't as deep as others, but it's been majorly improved with new slot releases like Storm Lords and Halloween Treasures. Now the online casino just needs to keep improving by addressing some of its shortcomings.
