We also made sure to access the Prism Casino mobile site, which is compatible on iOS, Android and Windows. Obviously, it's better to have the larger screen space of a tablet, but the site and the software also perform well on older smartphones with smaller screens. Of course, all devices must remain up-to-date in terms of operating system and browser, so as to maintain stable performance.
From visiting Prism Casino, you should see a square button on the top left corner of the screen. Touch that button and you can sign in with your existing account. If you are yet to create one, then you can also use the signup option. Once logged in, you will only be able to see content that's accessible on mobile devices.
If you were hoping to find live dealers, then unfortunately this site will disappoint, as there were no playable options when performing this Prism Casino review. Fortunately, you can find the best live casino selection in Canada right here.
After realising Prism Casino couldn't provide live dealers, we were eager to test the table games. In terms of selection, we were able to find Face Up 21, Perfect Pairs Blackjack, European Roulette, American Roulette, Baccarat, Craps, Pontoon, Rummy, Tri-Card Poker and Pai Card Poker by exploring the table and speciality categories.
Each game sticks to the rules we would expect and complements the experience with realistic visuals and sounds that hold up well whether on mobile or desktop. The on-screen options are clearly labelled and easy to use, thus ensuring you can consistently make the decisions you intend to choose.
Admittedly, the video poker cabinets don't look as well in comparison, but they don't have to, as they're supposed to have that retro feel. Your options to play will include Jacks or Better, Joker Poker, Deuces Wild, Aces & Eights, 777s Wild, Loose Deuces and Double Jackpot Poker, among others.
If you've played RTG slots in the past, then we must make you aware that the standard of new releases is getting better. Polar Explorer, Coyote Cash, Storm Lords, Penguin Power, Pulsar, Magic Mushrooms and Trigger Happy are evidence of RTG improving as a developer.
We were particularly impressed with the Asian slots that starred Jackie Chan. The Hong Kong martial artist makes appearances in Fire Dragon, Eagle Shadow Fist and Fantasy Mission Force. If you like those, then some other popular Asian titles include Golden Lotus, Lucky Tiger, Super 6 and Ancient Gods.
When comparing payout percentages, blackjack and video poker come out on top:
If interested, you can check on the recent winners and top winners reported by Prism Casino. All relevant results are listed on two vertical tickers displayed beside one another in the lobby. At the time of our review, we were impressed to see Cody B win $10,506.30 on Plentiful Treasure, while Glenn Robert B went even bigger with $14,023.76 on Green Light.
You can find progressive jackpots quite easily by accessing the category for online slots and then sorting the options by "Biggest Jackpots". Titles worth watching out for are Cash Bandits 2, Crazy Vegas, Naughty or Nice, Dream Run, Plentiful Treasure, 777, Caesar's Empire and Aladdin's Wishes.
At this point, we must caution that the Prism Casino banking setup can improve. Earlier we mentioned that wagering is in USD, and this is because the operator hasn't chosen to integrate CAD. Consequently, you should expect your payment provider to automatically convert your CAD currency into USD when depositing.
Another concern is the tiny range of banking methods. MasterCard, VISA Bitcoin are the only available deposit options, with just Bitcoin suitable for withdrawals. Even then, you won't actually wager in Bitcoin, with the operator selling you USD credit in exchange for cryptocurrency. Alternative withdrawal methods feature Bank Wire and Bank Checks, as arranged by customer support.
Every player will be subject to periodic identity checks by the payment team. All you can do is comply by sending the relevant identity documentation requested. A failure to comply will only result in the delay or outright cancellation of your deposit or withdrawal.
We can recommend accessing the VIP, banking, FAQ and contact pages to find the most helpful information to support your experience. For example, the FAQ page answers questions of a general, technical, security or gameplay nature. We also suggest looking at the contact page for a link to a guide on getting started.
Communication also matters, of course, and registered players are promised 24/7 live chat support by the operator. For anyone who is unregistered or not signed in, then the only other option is to send an email to the help address listed.
Encryption is the tool by which Prism Casino will stop your data and payments from being disturbed by undesirable outsiders. From a technical standpoint, the site uses 128-bit TLS 1.3 encryption, which is a cutting-edge form of technology that has since replaced SSL.
We couldn't find any fairness reports, but the operator does mention in the FAQ section that the random number generator (RNG) undergoes certification from Technical Systems Testing (TST). To be honest, we would feel better if we could see the report, as no exact information is provided on the online casino's operating licence.
Founded in 2002, Prism Casino used to be owned by the Virtual Casino Group. Moving on from the group seems to have improved the overall standard. We've consulted a handful of leading online casino portals from around the world, and it appears that this brand is licensed in Costa Rica. One portal has deemed the brand worthy of blacklisting, whereas another shows that recent player complaints have been successfully resolved.
Users must be aged 21 or older and not residing in one of the restricted locations listed in the Prism Casino terms and conditions. Among the locations are: Afghanistan, Algeria, Armenia, Brazil, Bulgaria, Cameroon, Colombia, Costa Rica, Côte D'Ivoire, Cuba, Czech Republic, Ecuador, Georgia, Ghana, Haiti, India, Indonesia, Iran, Iraq, Israel, Jamaica, Kenya, Liberia, Libya, Maryland (US), Morocco, Myanmar, New York (US), Nigeria, North Korea, Pakistan, Philippines, Romania, Senegal, Sierra Leone, Uganda, Ukraine, Venezuela, Yemen and Zimbabwe.
We would love to see an improvement on this front. All it would take is for the operator to introduce a French language setting as well as full CAD functionality for depositing and wagering. In the meantime, you can look up for these options at Spin Palace Online Casino Canada that has a long-standing reputation among Canadian players. That being said, it accepts CAD as a currency and it operates in French to cater to the needs of francophone players.
At Prism Casino, expect a quick signup process that could be followed later by identity verification to gain approval for withdrawals. Try making the most of the offers early on, as the gaming selection is on the small side. And remember that games can be played for fun if you need to practise first.