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- License: Licensed in Ontario (AGCO) since June 2022
- Number of Games: 1,217
- Number of Live Games: 74
- Minimum Deposit: $10
- Withdrawal Speed: Typically 1-3 days, depending on payment method
- Monthly Withdrawal Limit: No stated maximum limit
- Payment Options: Interac, Visa, MasterCard
- Software: Games Global, Pragmatic Play, Evolution
- Notable Game Titles: Book of Atem, Assassin Moon, Amazing Link Zeus
Ruby Fortune Ontario Pros and Cons
- Licensed in Ontario
- 1,200+ games including live dealers
- Interac accepted
- Provides 6 tier loyalty program
- Limited payment options
- History of delayed withdrawal reports
- $50 minimum withdrawal limit
Ruby Fortune Casino Ontario: Ownership, Licensing, and Background
The casino is operated by CADTREE LIMITED, and, in the province, is registered with the AGCO and operates under iGaming Ontario. The site is powered by Apricot, formerly Microgaming, presenting a strong array of games.
Progressive jackpot slots, table games for those who like old-fashioned cards and roulette games, and easy mobile access are all positive aspects of the site. There's also a reasonable set of banking methods available.
But there has been a question mark raised about Ruby Fortune. Withdrawals are not exactly speedy. While 3-4 days is not quick the site's own help section indicates withdrawals via either cards or bank transfers can take up to 7 business days. This is unusually slow, and less than impressive.
On the positive side, Ruby Fortune Ontario is certified by eCOGRA, a third party auditing firm, and transactions are protected by means of SSL encryption. Plus, players have various responsible gambling tools with which to stay safe while playing.
My Verdict for Ruby Fortune Casino Ontario
Overall, Ruby Fortune Ontario looks pretty good, but slow withdrawals are always annoying. Individual players might be relaxed about that; others may find it to be a deal-breaker.
For more information on available games, banking methods, and other details, this review covers those areas in more detail.
Editor's Warning: Multiple Unresolved Complaints & Customer Service Concerns
Last Updated: March 24, 2026
We did some digging and found a few things Ontario players may want to be aware of. First up, there are quite a few unresolved complaints about confiscated winnings and slow withdrawals across multiple platforms. This may be a concern for some users.
On top of that, customer support isn't the best, which means getting help if issues arise at Ruby Fortune Ontario might be a bit of a hassle.
Ruby Fortune Casino Licensing & Security
At Ruby Fortune Ontario, security measures are in place, including SSL encryption technology to protect personal and financial details, along with Random Number Generator software used to support fair game outcomes.
The site is registered with the AGCO and operates under iGaming Ontario (registration number OPIG1237898). It is operated by CADTREE LIMITED. It is on the official list of Ontario gambling sites at iGaming Ontario.
Ruby Fortune is certified by eCOGRA, an independent auditing company that tests games for compliance with fairness standards. Information about eCOGRA testing can be accessed via the eCOGRA seal displayed on the site.
Additional licensing information is available through the iGaming Ontario logo on the website.
Games & Software
Ruby Fortune offers over 1,200 games from providers such as Games Global, Pragmatic Play, and OnAir.
The largest portion of the catalogue consists of online slots, with more than 780 games including titles like Tomb Raider, Jurassic Park, Book of Mrs Claus, and 9 Masks of Fire. For those interested in live dealer games, there are over 70 titles available on the platform.
Beyond slots, Ruby Fortune also includes table and card games such as roulette, baccarat, blackjack, and sic bo. The site also features 18 progressive jackpot games, where prize pools increase over time based on player participation.
Whether accessed on desktop or mobile, the software appears to run reliably. However, demo mode is not available, meaning games cannot be tested without wagering real money.
Either way, there's a sizeable range of games available.
Deposit & Withdrawal Methods at Ruby Fortune Casino Ontario
Ontario players don't have a lot of options when it comes to deposits and withdrawals at Ruby Fortune. Available methods are limited to Interac, Visa, and Mastercard.
The minimum deposit is $10, while the minimum withdrawal is $50. There is also a weekly withdrawal limit of $4,000, which may be restrictive for some players. The site indicates this limit may be reviewed by customer support, though this is not something I tested directly.
On top of that, the 96-hour pending period is longer than what is commonly seen at Ontario-regulated casinos which can include instant withdrawal casinos. There are reports on public forums of payouts at Ruby Fortune taking more than eight business days.
Ruby Fortune Casino Ontario Bonus
Ruby Fortune Casino does provide a signup bonus for newly registered customers from Ontario, but details of promotional offers are only available directly on the official Ruby Fortune Casino website. Under AGCO advertising standards, third-party websites are not permitted to display or promote specific bonus offers.
Customer Support
The customer support desk at Ruby Fortune can be reached in several ways. This includes a live chat facility with bots, email, and telephone support using the number 1-888-378-1328. The support agents are stated to be available 24 hours a day and 7 days a week to assist with account-related queries.
The main issue identified with support is that there are multiple unresolved complaints reported regarding delayed withdrawals[1]. It may be difficult to resolve certain complaints or queries, as feedback suggests the service does not consistently meet expectations.
Responsible Gambling Tools
Ruby Fortune offers a range of responsible gambling tools for players in Ontario. These include options to set deposit limits, session limits, and loss limits. To activate any of these limits, players are required to contact customer support, and changes are typically applied within 24 hours.
The site also provides cool-off periods ranging from 24 hours to 6 weeks. For longer breaks, self-exclusion options are available, either for a fixed period of six months or on a permanent basis. Links to third-party support organisations are provided, including ConnexOntario, Gamblers Anonymous, and the Responsible Gambling Council.
Final Opinion on the Ruby Fortune Online Casino for Ontario
Ruby Fortune Casino Ontario has an established presence, supported by eCOGRA certification, security measures, and a large selection of games from software providers. The site offers bonuses and a six-tier loyalty program, though terms and conditions apply.
There are, however, some concerns to note. Withdrawals can take longer than expected, and payment delays have been reported. In addition, customer support has received mixed feedback.
Overall, the site presents a mix of strengths and drawbacks.
Sources
- Ruby Fortune Casino Complaints - Withdrawal & Other Problems - askgamblers.com
