Bet365 Casino Review 2025 - Customer Support

What Canadian Players Should Know About Bet365 Casino

• CAD is among the supported currencies at this casino, and Bet365's banking methods include PayPal and Interac.
• The casino is licensed by the AGCO for operations in Ontario, and also has licensing from the MGA and GRA.
• Encryption is used to safeguard player data and the casino adheres to AML regulations.
• The casino was founded in 2001, and has earned itself a very positive reputation among players and reviewers alike.

Bet365 Casino Bonus and Promotions For Canada

Bet365 lets all new players choose from three great welcome offers. The first of these is the standard new player bonus and gives you a 100% bonus up to $100. You can use this to play a range of games. For slots lovers there is a special Slots only welcome bonus that gives you 200% up to $200 that you can use to play all the fantastic slots offered by Bet365. The third offer is a special VIP bonus which allows new players to claim a 50% bonus up to a massive $500. All you have to do is select the relevant bonus code when making your first deposit. The minimum deposit amount is $10 for the standard welcome bonus. The wagering requirements for this are 20x bonus and deposit. For the slots and VIP bonus the wagering requirements are 30x your bonus and deposit.

The freebies don't stop with the welcome bonuses, and as soon as you start playing at Bet365 you start earning comp points. Each game you play has a different number of points and you can see these on the casino website. Every time you accumulate 100 points you can redeem them for real money.

There is also a rewards program for all players and the more you play the more rewards you will reap as you progress in the loyalty program. All new players start on the Bronze level and they can work their way up to the Gold level. The higher you go the more benefits you receive.

Last but not least, Bet365 has a dedicated bonus team who are always on hand to offer you even more great bonuses to enhance your casino play. You can contact them via live chat and you will also see a Bonus Team button when you log in.

Multi Brand Software at Bet365

Bet365 is an online casino that uses software from a large number of software providers. These include Playtech, Microgaming, Boss Media, Electracade, NeoGames, Ash Gaming, Finsoft, WagerLogic, Betsoft, IGT, NextGen Gaming, 2x2 Gaming, Bally, NetEnt, Odobo, PlayN Go, Quickspin, Rabcat, Realistic Games, Virtue Fusion, and WMS. The casino software is available in download and no download instant play. Mobile gaming is also supported. The one thing missing however is a fun play option for those who prefer to demo the games before playing for real money. The site is available in a number of different languages including English, Danish, Spanish, Swedish, and Dutch. Unfortunately French is not supported at this time. Canadian players will be delighted to known that they can play in Canadian Dollars. Other currencies supported are Euro, British pounds sterling, and US dollars.

Mobile Gaming/Live Casino For Canada

If you have an iPhone, iPad, or Android device you will be able to enjoy a large selection of instant play games no matter where you are with no download required. The mobile casino from Bet365 has been designed to be as similar as the PC offers and players can download the mobile casino app or play via their mobile browser that has been optimized for smartphones and tablets. Players also have access to their accounts when using their mobile so they can collect bonuses as well as make deposits and withdrawals.

Bet365 also offers live dealer games. These are done via live video streams and feature professional dealers. Players can enjoy live roulette, blackjack, baccarat, sic bo, or Holdem and they can choose between a European or Asian croupier.

Games and Payout Percentages

Bet365's download casino features over 250 games and the no download instant play flash casino gives players a choice of over 200 top titles. A great portion of them are part of the regular offer of the biggest Canadian casino brands, such as Casino PlayNow, Betway, Ruby Fortune, Yuckon Gold, etc. At Bet365, there is something to everyone's taste. Players can choose from a wide range of table games, arcade titles, slots, video poker and several live dealer games. For blackjack enthusiasts there is Blackjack Switch, Blackjack Surrender, and even progressive blackjack. Slots fans can enjoy a range of Marvel slots including Iron Man III and Captain America. Other popular video slots titles include Fortune Hill, The Ante Engine, The Dark Knight, Penguin Splash, Immortal Romance, Jack and the Beanstalk, and Cosmic Fortune. New games are added to the lineup on a regular basis too so there is always something to entertain and excite players.

All the games offered use a highly sophisticated Random Number Generator (RNG) that ensures that all games are random and fair. The RNG that is used is checked by Gaming Laboratories International (GLI) who are an internationally recognised and respected accredited testing facility. TST also independently audit the casino and provide the percentage payout for the casino.

The payout percentages for January 2016 are as follows:

Progressive Jackpots - Winners

There are 32 different progressive jackpot titles available at Bet365. These include the Marvel series of slots games as well as popular slots such as Jackpot Giant, Blade, Purple Hot, The Pyramid of Ramesses, Deal or No Deal, Gold Rally, Gladiator, Beach Life, and Funky Fruits. Bet365 has had plenty of big winners over the years including five big wins in a row in recent months. The winners included Mr. Norbert S who won £469,160.39 on Circus of Cash. Henrik A won two massive jackpots. He won £591,131 on Adventures in Wonderland and then six weeks later he hit the jackpot on Leprechaun's Luck taking his total to over £1 million. £507,796 was won by ST on the Super Diamond Deluxe game and Genie Jackpots also paid out £462,114 to Audrey K. You could be next.

How Bet365 Compares to Other Canadian Online Casinos

While there aren't many complaints against Bet365 these do sometimes go unresolved and this is one of the few downsides to the casino. Its welcome bonus is far better than most out there, thanks to not just the high headline figures but also the decent 30x wagering requirement.

Other casinos such as Ice Casino have similarly large introductory promos, but Ice's 40x wagering requirement does weaken the value overall. Bet365 is also a higher profile casino with a strong reputation, and its indicated withdrawal payout times are far faster than most other betting sites. It's also got a fantastic sports betting section, making it ideal for bettors who like both sports and casino games.

And, unlike Ice or Nitro, Bet365 can be played in Ontario.

Banking Options For Canada

From the banking section you can select your currency, CAD, and country. You will then be presented with a list of banking options that are available. For Canada these include Visa, MasterCard, Instadebit, Entropay, Bank wire, and cheque. The minimum deposit amount for each of these methods is listed on the banking page and the average minimum is $10.

Customer Support

Customer support at Bet365 casino is excellent and their friendly team are always eager to help with any questions or concerns you might have. Support is available 24/7 via live chat, telephone, or email and there is lots of information provided on the website too.

Security and Fairness at Bet365

Player safety is extremely important and the casino uses SSL encryption to ensure that all player data is kept safe and secure. The casino also uses a highly sophisticated RNG that is checked and audited by Gaming Laboratories International (GLI) with public audits being made available by TST.

Casino History/Complaints

Bet365 has been online since 2001 and at the time of this review there were a number of outstanding complaints against Bet365. These were related to unpaid winnings and account verification information. The average response time for complaints is 5 days and the average life of a complaint is one week.

Unique Casino Features For Canada

Looking at this casino from the perspective of Canadian players, there are a number of features that stand out. First off, you can play in your own currency which removes any unnecessary exchange fees. The casino can be enjoyed in a number of different languages too but French isn't one of them at present. Therefore, you will have to pick another site, like the online casino Gaming Club, if you prefer browsing around a French-operated site, which, as we already said, isn't the case with Bet365 casino. The casino is available in download, no download instant play, and mobile options. There are specific banking options for players from Canada too and all you have to do is select your country from the drop down list on the banking section of the casino.