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- License: Licensed in Ontario (AGCO) since April 2022
- Number of Games: 1,370
- Number of Live Games: 116
- Minimum Deposit: $10
- Withdrawal Speed: 2 hours to 5 Days
- Monthly Withdrawal Limit: $50,000 per transaction
- Payment Options: Interac, PayPal, InstaDebit
- Software: Playtech, Games Global, Thunderkick
- Notable Game Titles: Starburst, Immortal Romance
Bet365 Ontario Pros and Cons
- Ontario licensed
- 1,300+ games
- One of the world's largest iGaming operators
- PayPal & Interac accepted
- Reports of customer support agents being unprofessional
- The operator has received fines
Bet365 Casino Ontario: Ownership, Licensing, and Background
The company was established by Denise Coates. It is the main sponsor of soccer club Stoke City FC since May 2023.
With more than 80 million customers in 200 countries, Bet365 Casino Ontario is one of the world's largest iGaming operators. A key part of its marketing has been its annual coverage of 1.2+ million sporting events, including some 600,000 live streams.
The brand reported sales of £1.73 billion (C$3.19 billion) in 2016[1]. This success may conceal the bad faith of the operator, which seems to be sacrificing players' well-being for its own interests.
In April 2024, the company was fined £582,120 (C$1,074,372) by the UK Gambling Commission. This was for its lax approach to anti-money laundering and protection of vulnerable players[2][3].
My Verdict for Bet365 Casino Ontario
Bet365 Ontario operates with a license obtained from the Alcohol and Gaming Commission of Ontario under number OPIG1232411. Despite its license, the operator has faced a number of scandals that have raised questions about its transparency. The rating of 1.3/5 based on 5,574 reviews posted on Trustpilot is another factor for players to consider[4].
Read our full review to learn all about Bet365.
Editor's Warning:Fines, Poor Support, App Glitches
Last Updated: March 22, 2026
While Bet365 Ontario may be operating within the regulations of the AGCO, fines have been issued against this operator. These relate to an approach to anti-money laundering in the UK where sister brand Bet365 Bingo was fined in relation to socially responsible obligations in March 2022. Reports stated that an Early Risk Detection System was not effective and that the KYC process was also not effective in managing money laundering risks.
Customer support has also received negative feedback, with reviews on Trustpilot complaining about unprofessional support agents and not getting the help they required. One reviewer reported waiting 10 minutes for live chat.
The mobile app has also received negative reviews, with some users citing glitches, freezing, and loading issues. One reviewer stated that the app did not allow them to use a bonus. These are factors to consider when evaluating the platform.
Bet365 Ontario Licensing & Security
Bet365 Ontario is licensed by the Alcohol and Gaming Commission of Ontario and iGaming Ontario, with license number OPIG1232411. It is operated under the control of Hillside (International Sports) ENC.
The casino also employs Thawte SSL encryption certificates to secure players' confidential data and banking information. Further, it has a "Know Your Customer" verification program designed to help protect underage players and combat fraud.
In 2024, the operator was fined £582k (C$1,074,372) in the UK for anti-money laundering and underage player protection failings. This regulatory action has raised questions about how effectively these measures were implemented at that time.
Games and Software Providers Reviewed
Bet365 Casino Ontario's game library is equipped with some 43 software providers, including Playtech, Hacksaw, NetEnt, Pragmatic Play and Play'n Go. Together, they provide a library of more than 1,370 games, that includes some of of the best Ontario slots for RTP, max payouts, and entertainment.
Our team has counted 31 progressive jackpot games, which represents a selection of jackpot titles. With 50 table games including baccarat, craps and blackjack variants, this provides a range of options within this category.
We only found 10 arcade games and one roulette variant (which is relatively limited compared to other categories). The brand also features a Live section, offering access to 116 live games, including numerous roulette tables. The exclusive Bet365 Boost Roulette title features a minimum stake of $1.
Deposits and Withdrawals at Bet365 Casino Ontario
On this site, players can choose from more than 6 payment methods to make their transactions. They include credit cards (Mastercard and Visa), PayPal e-wallet and Apple Pay mobile payment service. It is also possible to operate with the Paysafecard prepaid card, as well as from local InstaDebit and Interac services, which are adapted to Canadian realities.
Bet365 Casino Ontario accepts a minimum deposit and minimum withdrawal of $10.
Withdrawals are processed between 1 and 5 working days, depending on the payment method. Withdrawals via Interac are reported to take less than 24 hours and this is also an Ontario casino that accepts PayPal for withdrawals as well. No transaction fees are charged on withdrawals.
Bet365 Casino Ontario Bonus
Every week, Bet365 Ontario offers its users a range of bonus offers. To find out more you have to visit the casino website. (We are bound by the laws of the Alcohol and Gaming Commission of Ontario, which prohibits us from promoting casino bonuses on our site).
Customer Support Availability
The customer support service is open 24/7. Users can contact agents via email, live chat, or social media. The phone option is not available. Some reviews on Trustpilot mention that agents were unprofessional.
A help center is also available to address questions related to account opening, deposits, withdrawals, and similar topics.
Responsible Gaming
Bet365 Ontario features responsible gambling tools that include deposit limits and loss limits. Self-Exclusion, another modern responsible gaming tool that allows users to voluntarily stop gambling for a given period, is also provided. Responsible gambling tools are mandatory for Ontario online casinos.
The operator has faced fines and sanctions in various jurisdictions, including the UK, related to compliance with responsible gambling and other regulatory requirements.
In one instance, regulators in the US state of New Jersey sanctioned the company to pay $33,000 ($45,210 CAD) for issues related to organized events. These reports are available publicly and reflect part of the operator's track record with authorities.
Final Opinion on the Bet365 Online Casino for Ontario
Bet365 Ontario appears to comply with iGaming industry standards, with a license, a varied selection of games and secured payment methods. Its game library isn't the biggest on the market, but it offers a variety of options for Ontario players. The availability of an on-site sportsbook is noted for those interested in sports betting.
On the other hand, the brand's reputation has been affected by reported financial regulatory issues and user complaints. Players have reported experiences with customer support, account access, delayed withdrawals, and unpaid winnings.
Sources
- bet365 Stats | Latest Statistics on bet365 July 2025 - britishracecourses.org
- Bet365. £582,120 fine for failure to apply AML and to protect vulnerable customers. | Comsure, Jersey - comsuregroup.com
- Bet365 sanctioned for £582,120 by Gambling Commission - igamingbusiness.com
- bet365 Reviews | Read Customer Service Reviews of www.bet365.com - trustpilot.com
