Virtual City Casino Review

Val Gillette by Val Gillette Reading time: 8min

Casino Virtual City is a futuristic brand that's ready to accept Canada players with a generous bonus package. Other aspects that stand out in this review would be the Microgaming software, mobile compatibility and CAD-friendly payment platform.

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Virtual City Casino Pros and Cons

Here's a summary of the pros for readers to review:
  • $530 bonus offer across five deposits
  • Sign up with no deposit first
  • CAD deposit methods available
  • Accessible on mobile or desktop
  • Powered by Microgaming
  • Unlockable free spins in slots
And the cons also matter in the review process:
  • 60x wagering on welcome bonus
  • Bonus pack doesn't include free spins
  • Falling behind other brands on network
  • Glitchy platform performance
Casino Details
  • Software Microgaming,
  • Payment Methods Visa Mastercard Neteller Paypal
  • Established 2002
  • Licence Kahnawake
Virtual City Casino
Virtual City Casino
Virtual City Casino
Virtual City Casino Bonus

Welcome Bonus and Promotions

Depositing the minimum of $10 can trigger the 100% welcome bonus offered up to $50. At this stage, the bonus funds are provided with 60x wagering requirements, which is quite high for any Canada review, but will drop to 30x for future bonus deals. So, if you can't clear the requirements on the first bonus, then it might be possible for bonus offers that come later.

For your second deposit, Virtual City leaves the 100% bonus level intact and raises the value to $100, which is double the $50 of the first bonus. At this point, the wagering requirements are halved from 60x to 30x and make this bonus even more appealing than the first one.

Review readers can continue with Virtual City and make a third deposit to receive a 25% bonus up to $80, which is followed by a fourth bonus of 25% up to $150 and a final 50% bonus up to $150. If all five bonus deals are claimed, then review readers can gain $530 from the Virtual City Casino welcome package, which doesn't provide any no deposit free spins.

Any direct bonus offers come to an end at this point. Instead, Virtual City players can claim bonus promotions and free spins from Casino Rewards as the brand and network operator of this site. No deposit will be needed to enrol in the loyalty bonus scheme. However, your progress and ability to generate free spins and bonus rewards will depend on wagering over some time.

Virtual City Casino Bonus and Promotions for Canada

At Virtual City Casino Canada, review readers can claim the full $530 bonus package in CAD. Aside from that, the bonus percentages remain the same as in other countries and there are no special opportunities to claim free spins. With our help, you can find many great Canada bonus offers to claim with no deposit.

Virtual City Casino Software

Microgaming at Virtual City Casino

Compared to Casino Rewards' other brands, Virtual City deserves more attention. In our review, we found the same Game Assists platform that's powered by Microgaming software. Surprisingly, there were glitches and some functions failed to load while within the casino lobby. This never happened in our detailed review of Yukon Gold Casino Canada or other leading brands on the network.

When VirtualCity Casino is functioning, all is well. Generally, review readers will find an operational casino lobby with the ability to run on either Windows or Mac. The casino site is playable without installation and the only updates needed are for your operating system, web browser and graphical plugins, which are vital to your desktop device anyway.

Despite lacking in visual branding, the casino platform receives software from Microgaming as the primary provider, while Evolution Gaming is a secondary provider for the live casino suite. From Microgaming, review readers can play content from exclusive studios such as Triple Edge, Fortune Factory, Just for the Win, Rabcat, Slingshot, Stormcraft, Switch and Neon Valley.

Popular Games at Virtual City Casino

Alchemy Fortunes
Alchemy Fortunes
Jack or Better Poker
Jack or Better Poker
Life or Riches
Life or Riches
Girls With Gun
Girls With Gun
Shogun of Time
Shogun of Time
Lost Vegas
Lost Vegas
Neptunes Riches
Neptunes Riches
Gnome Wood
Gnome Wood
Action Ops Snow and Sable
Action Ops Snow and Sable
Queen of the Crystal Rays
Queen of the Crystal Rays
Rugby Star
Rugby Star
Virtual City Casino Mobile

Mobile Gaming/Live Casino for Canada

Casino VirtualCity uses the same gaming interface for playing on desktop and mobile devices. Available without installation, the mobile-compatible platform is instantly accessible for iPhones and iPads, while Android users can play from tablets and smartphones built by Samsung, Sony and other manufacturers.

A single Virtual City Casino Canada account can allow review readers to play by mobile. Any of the gaming titles displayed on a smartphone or tablet will be compatible for gaming. Any older games in the Microgaming back catalogue are only displayed on downloadable software that's compatible via desktop with a Windows device.

Virtual City Casino is also a dependable source of live dealer tables. As of this Canada review, the live casino operated with the support of Evolution Gaming software. Although requiring a rapid web connection, Evolution software has an intuitive lobby with seating charts and latest results. Meanwhile, each table is captured in remarkable clarity for web-based broadcasting.

There's a good balance of traditional and modern rule sets for each live casino format, which can feature blackjack, baccarat, poker and roulette. Beyond those options, Virtual City can even provide live tables that offer game-show flair, with examples including Monopoly Live, Mega Ball and Dream Catcher.

Games and Payout Percentages

Virtual City Casino has hundreds of top Microgaming slots, including Betty's Full Service that holds the option to pay for free spins. Anyone ready to wager with real money rather than no deposit can target further free spins and winnings. Viable options for free spins include Relic Seekers, Immortal Romance, Jungle Jim: El Dorado, Lara Croft: Temples & Tombs, Lucha Legends and North Storm.

A stake is needed to make the most of the virtual casino tables. Although they can be loaded with no deposit, no gameplay can be permitted without real money. Anyone ready to play can choose from over 20 options, including the Real Roulette series, Sapphire Roulette, European Roulette, American Roulette Gold, Vegas Downtown Blackjack, Atlantic City Blackjack and Classic Blackjack,

Scratch cards are another category to consider, with Virtual City hosting Lucky Leprechaun Scratch, Thunderstruck 2 Scratch and Avalon 2 Scratch. And then there are the fast-paced video poker machines of Deuces Wild, Bonus Deuces Wild, Double Double Bonus, Jacks or Better, All Aces, Aces & Eights and Aces & Faces.

With a keen eye, there were high payout percentages to be found on select games during the review process:

  • All Games - 92.88%
  • Slots games - 96.86% for Immortal Romance
  • Table games - 99.65% for Vegas Strip Blackjack
  • Poker games - 97.84% for Live Casino Hold'em

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Progressive Jackpots - Winners

In October 2018, an impressive 12 players scored winnings in just two weeks from the Mega Moolah progressive jackpot at Virtual City and seven other casinos on the network. Incredibly, the biggest winner in the history of the network was EO, who set a world-record for earning $20,060,204.19 from Mega Moolah at Zodiac Casino.

Obviously, Mega Moolah is a mainstay of the progressive jackpot slots at Virtual City, but we do have other titles to recommend in this Canada review. Starting small, review readers can compete for thousands in Treasure Nile, Cash Splash and the exclusive Treasure Quest. For a bigger target, however, review readers can compete for millions in Atlantean Treasures and Mega Vault Millionaire.

Virtual City Casino Banking

Banking Options for Canada

With Virtual City Casino, Canada players can benefit from Casino Rewards' commitment to processing deposits and providing bonus credit in CAD. As a result, no deposit made at Virtual City has to occur in an unfamiliar currency. Meanwhile, the deposit options available as of our review were Interac, eCheck, Instadebit, Flexepin, iDebit, MuchBetter, ecoPayz, ecoVoucher, paysafecard, Neosurf, Citadel, MasterCard and VISA.

For withdrawals, review readers are allowed to cash-out up to $16,000 in CAD every month, which is standard across the network. Please note, however, that withdrawals can only be processed with one of the current banking options provided and that an anti-fraud review can be performed at the cashier's discretion.

Customer Support

Casino Rewards is pivotal in Virtual City's ability to provide effective support to our review readers and other players. From here in Canada, review readers can ask for help via email or live chat, with the second option hosted 24/7 by the network operator. To be clear, there isn't a telephone number and the casino lacks written information to support players.

Security and Fairness at Virtual City Casino

A secure connection is demanded of all online casino sites for Canadians. And we're pleased to see that Virtual City Casino makes the grade by hosting cutting-edge 256-bit RSA encryption, as certified by Entrust Certification Authority. For review readers, this will provide a safe platform on which to transmit deposits and claim the welcome bonus offer.

In contrast, we know less about fairness to report in this Canada review. It seems that Casino Virtual City operates software according to a KGC licence, as is common on the network. Typically, Casino Rewards employs eCOGRA to independently test software. While that's likely happened at Virtual City, we don't have any confirmation from the casino site to can share our review.

Casino History/Complaints

Virtual City Casino was built in 2002 has was most recently licensed with the KGC. Fresh Horizons Ltd has previously owned the brand, with Virtual City now in the hands of Casino Rewards at the time of this Canada review. Improvements have come to the casino, though it has fallen back compared to other network casinos.

After our review of player complaints, we identified that 12 had been submitted with an active online casino portal. Although a dozen complaints was high versus other sites on the network, we were buoyed to see that 10 had been concluded for an 83.33% resolution rate. On the whole, Virtual City is viewed positively in the market.

Player Location Restrictions

Virtual City Casino operates in Canada, though no deposit or wager can be transferred from the following: Afghanistan, Albania, Angola, Armenia, Australia (inclusive of overseas territory), Azerbaijan, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Comoros, Congo (Brazzaville), Congo (Kinshasa), Cyprus, Democratic Republic of Congo, Denmark, Dominica, Dominican Republic, East Timor, Equatorial Guinea, Eritrea, Ethiopia, France (inclusive of overseas territory), Germany, Guinea, Guinea-Bissau, Hong Kong, Hungary, Iran, Iraq, Ireland, Italy, Ivory Coast, Kiribati, Kyrgyzstan, Liberia, Libya, Lithuania, Malawi, Maldives, Malta, Mauritania, Micronesia, Myanmar, Nauru, Netherlands, Netherlands Antilles, Niger, Nigeria, Niue, Norfolk Island, North Korea, Pakistan, Palau, Papua New Guinea, Peru, Philippines, Portugal, Romania, Rwanda, Serbia, Sierra Leone, Singapore, Somalia, South Africa, South Sudan, Spain, Sudan, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Uganda, UK (inclusive of overseas territory), US (inclusive of overseas territory), Western Sahara or Zimbabwe.

Unique Casino Features for Canada

Canada players are fast-tracked in a registration process that automatically completes a handful of data fields on the form. After confirming their address, players can review their currency. CAD should already be selected, though it makes sense to check and ensure no deposit occurs in an alternative currency. Regarding payments, there are CAD-friendly options in the shape of Interac, iDebit and Instadebit.

Virtual City Casino

Summary/Personal Recommendation

Virtual City Casino is welcoming of Canada players and can deliver a bonus package of up to $530 on five deposits. Each deposit can be processed securely beneath encryption and the payment methods available at the cashier are suitable for transacting in CAD (no deposit is needed in different currency).

In this Canada review, we found an online casino that's fallen down the priority list compared to other brands on the same network. As such, the casino lobby isn't quite as advanced as it could be, though it can still operate on mobile devices and receives the latest Microgaming slots, which can feature free spins among the bonus features.

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About the Author
 Val Gillette
Val Gillette - Editor in Chief

Val Gillette is a talented Editor in Chief for the online gaming industry. With years of industry experience, she is an expert in the field and is fluent in 2 languages. Val is passionate about online gambling and is well versed in the latest news surrounding the industry. Her attention to detail makes her an invaluable asset to