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Virgin Casino Review

Recommended

The Virgin Casino brand has played second fiddle to the UK-exclusive Virgin Games for some time. Since being copyrighted in 2013, however, VirginCasino has opened with a focus on the New Jersey (NJ) market and this review hopes access to this promising site will one day be available in Canada.

Top Software used by Virgin Casino WagerWorks,
Top Payment Methods Visa Mastercard Neteller Skrill ACH

Virgin Casino Pros and Cons

  • We found several pros in this Canada review:
  • But some cons let down this Canada review:
  • $100 bonus in real cash back
  • Chances to play free with no deposit
  • Subscribe for bonus code
  • VIP bonus club
  • Gamesys slots with free spins
  • Accessible from mobile or desktop
  • Play instantly with no download
  • Anyone can use demo mode
  • Encrypted casino site
  • Familiar payment methods
  • Live chat and telephone support
  • Canada signups not allowed
  • NJ exclusive for now
  • Operates only in English
  • Lacks a wider operating licence
  • Bonus wagering unclear
  • Software

    WagerWorks
  • Banking Options

    Visa, Mastercard, Neteller, Skrill, ACH, Moneybookers,
Virgin Casino Bonus

Welcome Bonus and Promotions

One reason why Virgin Casino is so appealing is that new players can deposit between $10 and $100 to receive the welcome bonus. And this pays out as a bonus worth up to $100 in real cashback. The casino site is quite clear that this bonus offer is provided as real cash.

Casino Virgin also runs daily bonus events that players can enter with no deposit required. Registered users can sign in and go to the "Free" tab where it's possible to play and win free spins. The free spins are won with no deposit and are provided for the currently featured video slots, which have previously featured Tiki's Catch of the Day and Search for the Phoenix.

Bonus codes can often be provided and used for receiving free spins with no deposit required, not to mention various other offers. Another long-term bonus option is to refer friends and receive $50 in bonus credit for each one who joins and deposits. And it's also worth watching for the weekly and monthly promotions hosted. These can give away no deposit bonus credit as well as holidays and cash prizes.

VirginCasino doesn't give the clearest explanations of how bonus funds are treated. In our review, we could only find mention of a standard 1x arrangement when wagering bonus funds. However, the terms and conditions (T&Cs) spoke of tailored wagering requirements based on the specific bonus offer. Therefore, players are advised to review the T&Cs for every bonus claimed.

For this review, we also found that registered players must be subscribed to emails before becoming a VIP member. Upon review, this feels a small price to pay for gaining access to a swathe of bonus benefits. Among the bonus perks are loyalty rewards, birthday gifts, tailored offers, prize draw entries, personal advice and VIP hosting.

We also found another VIP bonus feature worth discussing in our review. For the very top VIPs, it's possible to win tickets to attend pop concerts and sporting events. There can also be the bonus of winning weekend getaways completed with air travel, hotel accommodation and luxury dining experiences.

Virgin Casino Bonus and Promotions for Canada

At the time of review, nothing was available as this online casino only serves NJ for the moment. We can only hope that steps are taken for Casino Virgin to eventually welcome Canadian players, as this casino site is generous for giving players bonus free spins with no deposit.

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Virgin Casino Software

Gamesys at Virgin Casino

Gamesys is a software provider headquartered in the UK and with a strong presence in North American and the wider world. This review can reveal that Gamesys is driven by quality rather than quantity. Although Gamesys has developed some of the top slot titles available in the 200-strong selection, the collective majority come from other studios.

When having a review of the slots, we discovered that contributions had been made by Scientific Games, Williams Interactive, IGT, NetEnt and Barcrest. Gamesys was wise to enlist their help, as it ensures players can review their options and find 200 options at the fingertips.

Access has been simplified by the operator's implementation of a no download online casino that's been made for Windows or MacOS and Chrome or Safari, respectively. A user simply has to load up the casino site from their device and browser to start playing.

Popular Games at Virgin Casino

Virgin Casino Mobile

Mobile Gaming/Live Casino for Canada

Android and iOS users can load Casino Virgin in their native web browser to access the site. All of the software is compatible on tablet or smartphone and can stream in mobile browsers. For complete coverage, there's also a mobile app that can be quickly installed on iOS or Android devices.

It was unfortunate that we found no live casino to review, which could be caused by the site currently operating in a small market. As such, you should check out this page for some top live casino sites. There are plenty of great options available - read a review and see.

Virgin Casino Game Selection

Games and Payout Percentages

What's great about the games is that anyone can use demo mode, so long as Flash is installed to their browser. No account and no deposit is needed to hover over a game's title and then tap on the "Demo" button. You will soon the game load to show you how it plays.

The software providers have worked hard to make the slot selection appealing. This begins with engaging themes and storylines that are supported by smooth gameplay and the ability to trigger free spins and other enticing bonus features. All relevant features and rules can quickly be checked by viewing the paytable for each slot you play.

For the most part, the 200 video slots are well-made and combine original creations with officially licensed products. In the review, we encountered Queen of Winter Wins, Bubbly Wild, Million Dollar Money Drop, Tiki Totems, Cleopatra, Berry Burst, Agatha Christie's Mystery Wilds, Anchorman, Baywatch, Ghostbusters, Guns N' Roses and a couple of Wheel of Fortune slots.

The library also hosts 90-ball bingo games, though users are more likely to play the likes of Atlantic City Blackjack, Vegas Strip Blackjack, Vegas Downtown Blackjack, Baccarat Professional Series, American Roulette, European Roulette, French Roulette and Craps.

These are the key payout percentages found in our Canada review research:

  • All Games - 96.00%
  • Slots games - 95.32% for Wonderland
  • Table games - 94.74% for American Roulette
  • Poker games - 97.47% for Pai Gow Poker

Progressive Jackpots - Winners

When research this Virgin Casino review, we found stories of players winning a few thousand dollars. This was good to see, though pretty soon we were blown away by the news that one incredible player scored a $612,399.66 progressive jackpot by playing the Wonderland slot in September 2019.

Casino Virgin showcases all of the current progressive jackpot values with an on-screen label that appears over the top of all relevant titles. In addition to Wonderland, review readers can also find the likes of Deal or No Deal as well as the Community Jackpots of $500 Red, $1,000 Silver, $5,000 Gold and $10,000 Platinum.

Virgin Casino Banking

Banking Options for Canada

Virgin Casino focusing on NJ means there are limitations from a Canada perspective. Although finding trusted banking options like VISA, MasterCard, Neteller and Skrill, there weren't any Canada favourites like Interac or iDebit. Moreover, any players who join Casino Virgin are required to wager and claim bonus offers in USD. That means no deposit bonus credit and free spins aren't available in CAD. Therefore, players whose main interest is to be able to deposit in CAD, will have to turn to other casino sites like Bodog Casino that hosts a variety of deposit and withdrawal options for Canadian players, as well as the option to wager in a cryptocurrency.

For anyone travelling from Canada to NJ for a holiday or on business, it's worth knowing that Casino Virgin is operated by the Tropicana Atlantic City. We also found in our review that you can deposit and withdraw at Virgin Casino by visiting the Tropicana's cashier in person.

Visa Mastercard Neteller Skrill ACH Moneybookers

Customer Support

Help and support is always close at hand, which is a bonus. This Canada review found that Casino Virgin operates a toll-free telephone number that can be dialled from within NJ. For anyone who prefers online communication, this review can advise sending an email or speaking to the support team by live chat instead.

Virgin Casino provides several on-site pages intended to inform, and we made full use of them in this Canada review. The ones worth reading are About Us, T&Cs, Bonus Rules and Privacy & Cookies. Some of the fine print can get quite technical, at which point it helps to load the live chat feature and speak with the support team five days a week.

Security and Fairness at Virgin Casino

Virgin Casino operates an online policy of accepting players aged 21 or older and will use social security numbers and personal information to confirm identities. Players who sign up are ultimately responsible for their home web connection, but this Canada review did find that the casino site is directly protected by 256-bit security encryption.

On-site operations and real money casino wagering are directly monitored by NJ's Division of Gaming Enforcement (DGE). In this Canada review, we found a link to confirm VirginCasino did use an operating licence, as held by the Tropicana Casino Resort Atlantic City. More could be done, however, to report on fairness, with no testing figures directly published.

Casino History/Complaints

The origins of the Virgin Casino brand date to 2013, with the site scaling back its player base to focus on NJ. Our review found the brand remains a trademark of Virgin Enterprises Limited and that software operations are managed by Gamesys US LLC while the licence has been provided by the Tropicana Atlantic City.

Sites like Virgin Casino often run deals in which players can claim no deposit credit and even free spins. Special deals like those can sometimes include unique T&Cs not normally observed, such as a cap on winnings. If players are unaware, then this can lead to complaints relating to how free spins and no deposit bonus credit are treated.

The NJ focus of Casino Virgin means that the brand is relatively untested regarding complaints and there aren't many to review online. In a typical Canada review, we can expect to find many more. For players who do find fault, you can first complain to the operator before later going to the NJDGE.

Player Location Restrictions

Casino Virgin operates with the unique caveat that players must be aged 21 years or older and based in NJ to engage in real money wagering. As such, players from here in Canada and nowhere else in the world were able to sign up without a NJ IP address. One viable workaround does seem to be if Canada players visit the Tropicana Atlantic City while on holiday, as this casino is responsible for the site's licence.

Unique Casino Features for Canada

Canada doesn't fare well here, not least because we feature on the excluded locations list - well, this does apply to everywhere that isn't NJ. After this review, we want to see Virgin Casino acquire an additional licence and open access for Canada. As part of the process, we want to see French included as a language option, CAD accepted as a currency and Canada payment methods added.

Virgin Casino Rating

Summary/Personal Recommendation

VirginCasino is a more restrictive experience in that new players have to provide the last four digits of their social security number when signing up. This is non-negotiable on the signup form and access to the games, not including demo mode, will only be provided to IP addresses situated in NJ. This can make it tricky if any review readers attempt to play with real money from here in Canada.

If Virgin Casino elects to scale back its restrictions, then this review believes it will be for the benefit of the Canada online casino market. Standards are high at Casino Virgin, which is widely accessible on modern devices and powered by Gamesys. This review found a high-quality selection of games boosted by a fair $100 welcome bonus and promos offering no deposit credit and free spins.

Overall Virgin Casino Rating 3/5
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