After enjoying the high performance of desktop play, it was a little underwhelming to see that there was room for improvement on mobile. In our opinion, the mobile navigation could be much better. All too often it was difficult to see game icons and options clearly when browsing. The games themselves played well, but it was the navigation that wasn't so strong.
For those wishing to play on the go, 21Grand Casino can work without download on iOS, Windows or Android. If you're the type of player who loves to game on the go, then check out the top mobile online casinos for our personal favourites.
Moving on, we were very happy to see that a diverse roster of live dealer tables had been set up. Roulette and Blackjack were obvious inclusions, but the operator had also managed to secure Baccarat, Craps and Caribbean Stud Poker. There are bigger live casinos out there, but we feel 21Grand Casino should be praised for including this ambitious feature.
Slots are made differently and we like it when sites like 21Grand Casino make it easier for us to find them. When searching for something to play, you can browse slots by whether they are three-reel, 3D, i-slots, video or progressive. Hopefully this function can help you find the ones you are most likely to enjoy.
From across the wider selection, we enjoyed Gypsy Rose, At the Copa, Barbary Coast, After Night Falls and 2 Million BC - all of these share the connection of being BetSoft slots. Meanwhile, the other top alternatives included Costume Party, Diamond Cherries, Arabian Tales, A Day at the Derby, As the Reels Turn, Heavyweight Gold and Cirque du Slots.
Moving from reels to felt, the virtual tables included Blackjack, Blackjack Multi-hand, Baccarat, Craps, Red Dog, War, Pai Gow Poker, Three-Card Poker, American Roulette and European Roulette. And don't overlook any of those options, as they can be great to play with a slower internet connection, whereas the live dealers are much more demanding.
Only a few video poker machines were accessible, including Aces & Faces, Tens or Better, Jacks or Better, Joker Poker, Deuces & Joker and Double Joker. So, if you are a huge fan of video poker, you should probably consider visiting the SpinPalace online casino. There, you will find a wider selection of video poker machines that come with as excellent payout rates as at 21Grand Casino. Completing the library is then a speciality area, which is where to find scratch cards, keno and bingo.
Now here are some games with the best-performing payout percentages:
21Grand Casino hasn't made a habit of reporting on winners and so there haven't been any major news stories to report on successful players. There's a small on-site ticker that displays the current progressive jackpot values one-by-one, while the odd player win can creep in. For instance, we saw that a user named Eve G won $1,733.00 on Golden Gorilla.
In theory, it should be possible to win much more than that, as the modest range of progressive jackpot slots can be worth tens of thousands. We were able to find Jackpot 5x Wins, Major Moolah, Money Magic, Strike Gold and One Millions Reels BC while playing at 21Grand Casino.
Deposits can be made in either USD or EUR. For any Canadians who are able to play, then USD is likely to be the preferred option, as it's more familiar. At the time of this 21Grand Casino review, there was no capability to deposit and then wager only in CAD.
Setting aside the currency concern, this casino site is quite appealing for payment methods. For starters, there's MasterCard and VISA, which are then joined by the likes of Neteller, paysafecard, UPayCard, GiroPay and Skrill. As a quick word of advice, it can help to use an eWallet in conjunction with your credit card, as this will shield your digits when making digital payments.
Making a withdrawal comes with a clear list of requirements that must first be completed. These include sending copies of a passport, recent utility bill, payment method and card authorisation form. Any withdrawal that hasn't satisfied those criteria will not be approved for completion.
Policies and practices can vary from one casino to the next, and it's important that brands to their utmost to ensure players feel well-informed and supported. At 21Grand Casino, we really appreciated that the operator took the time to draft information pages to explain banking and VIP rewards, as well as a more general FAQ to cover technical, promotional and further banking details.
While some players like to spend some time reading through information, it's not for everyone. In this case, we would suggest using the live chat platform to ask your exact questions to the customer service staff. They can then relay an answer in real-time. An international telephone line is also available, but charges will depend on your service provider.
Any information provided on the security page is now out-dated. Don't worry, though - we've taken a very close look at the setup in place. In-browser data tells us that 21Grand Casino operates over a secure connection verified by digital specialist Let's Encrypt. As for the technical data, we can see the site operates with elite 256-bit TLS 1.2 encryption to process your data securely.
What's also good to see is that the site gives you a direct link to validate its operating licence, as provided by the Antillephone regulator of Curacao. From a fairness standpoint, there's not much more to say, given that the site doesn't store any results for the testing of its software.
When validating its licence, we were able to confirm that 21Grand Casino is owned and operated by CyberRock Entertainment N.V., which is a Curacao-based company. Further research led us to determine that the brand was most likely launched in 2009, though it's unclear who was responsible for its early inception.
We've also looked into the brand's reputation and it transpires that a couple of other major casino portals have blacklisted it. In contrast, another portal has registered only 20 complaints, which have been successfully resolved at a positive rate of 80%.
It's unfortunate to see Canada on the list of restricted locations: Afghanistan, Albania, Algeria, Anguilla, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Bosnia & Herzegovina, Bulgaria, Brazil, British Indian Ocean Territory, Bhutan, Canada, Cayman Islands, Congo, Curacao, Cyprus, Estonia, Greece, Guatemala, Guyana, Hong Kong, Hungary, Indonesia, Iran, Iraq, Israel, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lithuania, Macau, Malaysia, North Korea, Netherlands Antilles, Pakistan, Palestine, Philippines, Poland, Puerto Rico, Qatar, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Suriname, Syria, Taiwan, Tajikistan, Thailand, Tokelau, Turkey, Turkmenistan and Uzbekistan.
An online casino definitely falls short of expectations when we can't even create an account with a Canadian address. And this is surprising when considering that American players are allowed to signup here. Opening up in Canada and introducing CAD payments would all transform this site for a better future. For now, you can look here for the top legal online casino sites available in Canada.
Canadian IP addresses can visit 21Grand Casino, but signup won't be possible. Only users who can list an address outside of Canada can join. Even then, anyone who needs to withdraw winnings will be subject to an identity check. As such, it might be smarter to stick with practice mode and play games for fun.
For anyone who does join, 21Grand Casino can provide an incredibly generous $1,500 welcome bonus. As for what to play, there are numerous BetSoft slots that can be found in the 3D subcategory. Accessibility is generally good, security is strong and you can signup and deposit in mere minutes.